Terms & Conditions

We strive to provide our guests with an exceptionally clean, safe, and relaxing cabin experience. The following policies have been established based on industry standards and operational procedures. These rules are considered a part of our reservation agreement with you. As our guest, by reading and checking “agree” when you reserve online, you agree to abide by all of our policies, rules, terms and conditions. This is presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Away Cabins and the guest.

Reservation Cancellation:

Please make sure to receive a reservation confirmation when you make a reservation. Reservations must be cancelled two weeks prior to your arrival date, to avoid a one (1) room night, plus tax cancellation fee. If cancellation occurs within 5 days of arrival date, the whole bill will be charged. In the event that we cannot host you due to issues with the property (examples include, but are not limited to: plumbing issues, mechanical issues, flooding, fire) you will be issued a refund for your stay. We are not responsible for other travel arrangements you have made. Away Cabins is not responsible for weather conditions, personal emergencies, or schedule changes. Snow, rain, high winds, extreme temperature and smoke are all normal weather pattern to experience in the province of Ontario. If snow is forecasted, please allocate
enough time for travel. We do not refund or reschedule due to forementioned situations. Trip insurance is highly encouraged and it’s best to contact your travel insurance provider.
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Group Reservations or Reservations Longer than 7 days.‍ Large group/whole property reservations and reservations longer than 7 days must be cancelled 21 days prior to arrival date. If reservations are cancelled less than 21 days before the arrival date, your deposit may be held. If cancelled within 5 days of check-in, whole bill will be charged.‍

Check-in/out Requirements:

Guests must be at least 21 years of age to check in at Away Cabins. In the interests of security and to prevent fraud, guests can only check-in using their special 4 digit code that was sent via e-mail. Check-in time is 3:00pm and cabin rental expires at 11:00am on the last day of your reservation. Due to the nature of our cleaning and maintenance services, check-in and out times cannot be adjusted.

Away Cabins Property:

This is a historic property built in 1932. Many updates have been made to the property but please be mindful we are on a rural property. The floor may be unleveled and areas of the property might be rustic with charm. There are stepping stones and patio steps leading to each cabin, there are imperfections in the natural flagstones so please watch your step and be careful on the landscape, as it is rugged and wild. There are many species of wild life that visit the property, do not approach them or feed them.
Away Cabins is not responsible for injury.‍

Toilets & Facilities:

Do not, under any circumstance, flush anything other than toilet paper and bodily waste down the toilets. Do not put food or trash down any drains. We are on a septic system and it will back up if any of the forementioned incidents occur, we cannot guarantee this can be fixed immediately during your stay.

Quiet Hours:

10:00 p.m. to 8 a.m. Please respect other guests on the property.

‍Visitors:

No unregistered guests can visit the cabins as we are limited with parking spaces and assign only 1 parking per cabin. No oversized vehicles, large trucks, RVs or campers are allowed. No trailers of any kind are allowed.

Children:

Children must be supervised at all times on the property.

Pets:

No pets are allowed on the property.

Maximum Occupancy:

Room occupancy requirements are based on fire code/fire safety restrictions and well water permitting use. Max cabin occupancy is stated on our reservation page. If you exceed the maximum number of guests allowed, you will be asked to rent another cabin for proper accommodations or vacate the cabins.

Room Key Code:

You will be given a door code one day before your reservation via e-mail.

Housekeeping/ Inspection:

Cabins are cleaned and inspected between reservations and a detailed log is maintained on items in the cabin. There is no smoking in the cabins and there is a minimum $500 fee for smoke remediation if smoking occurs. If items are missing from your unit, you will be charged for them. Linens are not changed during your stay but enough towels will be provided for your whole stay. Please leave the cabin in the condition you found it and follow the check-out procedure posted in our link provided via email under booking confirmation.

Hot Tub Use:

Hot tub use is only for use by the renters of the Away Cabin. Safety instructions included with that cabin.

In Case of Emergency or Fire:

Call 911 in the event of a fire or other emergency. There are fire extinguishers in each kitchen, next to the fridge.

Fire Safety Policy:

The cabins are fully equipped with smoke detectors and carbon monoxide monitors. Our fireplace are electric fireplaces, no open flame including use of candles, portable BBQ, incense, grills can be used inside of the cabin. For emergency, there are fire extinguishers in each unit under the kitchen sink.

No Parties:

To ensure we can protect the cabins and our guests at all times, please do not host parties or events of any kind. Failure to comply will result in immediate termination of your rental agreement.

Free WiFi Access:

Access to our WiFi is free for our registered guests. WiFi signal is subject to change without notice and can be spotty due to satellite connections given our rural location. Do not count on this for work purposes including zoom meetings or unlimited streaming services. It’s main purpose is to provide internet connection for basic online browsing and emails.

No Smoking:

There is no indoor smoking. If smoking occurs in the cabin, you may be charged up to $500 for remediation.

Parking:

All cabins can only have one vehicle per reservation except in the case where the whole property is reserved. Please use assigned parking spots only. All vehicles are parked at the risk of the owner and Away Cabins shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property. The parking area and entrance is under video surveillance.

Legal Restrictions:

All laws and ordinances are to be observed by all parties on the property.

Loss/Injury:

The renter assumes full responsibility for personal behavior and that of all other guests on the property. Any activity on the property is done at own risk. As such, neither the manager nor the owner of the property is liable for any death, loss, or injury sustained during occupancy. By accepting this reservation, it is agreed that the registered renter is expressly assuming the risk of any harm arising from his or her use of the premises and that all guests of the registered renter are expressly assuming the risk of any harm or illness arising from their use of the premises or others whom they invite to use the premises.

Damages:

The renter is responsible for any damages or problems not reported by the renter upon arrival.

Lost, Stolen, or Damaged Items:

Away Cabins is not responsible for any personal items lost, stolen, damaged, or left behind. If any items are found, however, management would be glad to return at renter’s expense.

Right to Terminate Contract:

If the renter or any member of the party violates any terms outlined in this policy, Away Cabins reserves the right to terminate the renter’s contract. The result is then immediate eviction and forfeiture of rent.

Entry Rights:

Management reserves the right to enter the property at any reasonable time for repairs, care, or management.

Damage and/or Theft of “Away Cabins” Property:

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act to the cabin (s), cabin premises or property caused by you or any person in your party whether or not staying at the cabins during your stay. Away Cabins reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Away Cabins as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your cabin property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. Please be kind and considerate of these beautiful cabins, they have been cared for since 1932.